Gmail Service Level Agreement

Google Inc. is proposing a Service Level Agreement (SLA) for a version of Google Apps, a step that could offer some comfort to businesses that have been shaken by a long Gmail outage and a buggy app portal earlier this month. Service Level Agreements (SLAs) are used to meet customer expectations and hold service providers to account for delivering on their promises. With winter, you can easily set up helpdesk SLAs and provide fast and efficient customer service. When you manage customer service, ALS violations are sometimes unavoidable. With Winter, you can ensure that these offences are dealt with smoothly. If an injury occurs, Winter automatically sends a notification to your team and adds an “SLA injury tag” to the email. The ALS does not apply to functions or services called alpha or beta (unless otherwise stated in the associated documentation), b) excluded functions or services (in the corresponding documentation) or (c) errors: (i) caused by factors that are not subject to Google`s proper control; (ii) resulting from the client`s software or hardware, software or third-party hardware or both; (iii) that are due to abuse or other practices contrary to the agreement; or (iv) that result from quotas applied by the system and/or in the administration console. Developers of the GitHub code hosting service no longer need a dazzling white screen while working in the dark. “Downtime” means more than a 5 percent error rate or a total lack of external connection to the service.

Downtime is measured based on the error rate on the server side. Service credits are based on a percentage of the total monthly service charge you paid for the Firebase service in question during the month in which the downtime occurred, as shown in the calendar below. Monthly service charges do not include one-time payments, such as advances and advances, and exclude all fees paid for professional services and/or technical assistance or maintenance. Exclusions Gmail SLA. The Gmail SLA does not apply to services that explicitly exclude Gmail SLA (as shown in the documentation for these services) and performance issues: (i) caused by factors that are not subject to Google`s proper control; (ii) the result of the actions or inactions of the client or a third party; or (iii) resulting from customer equipment and/or third-party equipment (not under Google`s primary control).



Written by Brett Pierce - Visit Website

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